12/31/2022 0 Comments Likert scale project success thesis![]() Usually, clients of construction sector experienced dissatisfaction in many aspects including overspend in project cost, delay of completion, poor quality, and incompetent project teams like subcontractors and consultants. Client's satisfaction has become challenging issue for the past few decades in construction industry. Satisfaction has been explained as a function to make comparison between a perception of an outcome by an individual and the expectation of the outcome. The formula of the elements and indication are shown as follows. Besides cost variance, cost performance index (CPI) also has been used to measure performance of a project for the reliability and the confidence of results. Furthermore, the element of cost also has been suggested to measure the performance in engineering projects. Besides, Cost variance has been used in a research as the measurement for project performance in a construction project which has problems of defective design. Cost variance is measured in terms of unit cost, percentage of net variation over the final cost. The overall costs comprise all the costs involved in variation work or modification work and also the costs involved in any legal claims such as arbitration or litigation upon the construction period. Moreover, cost variance technique is not only limited to the calculation of the tender sum but also includes the overall costing that incurs in a project from commencement to completion. The cost variance is the technique usually used for design performance measurement of a project in construction industry. It is stated as the degree to which the general conditions promote the completion of a project within the estimated budget. There are cost performance, time performance, quality performance, safety and health, and clients' satisfaction. Hence, there are five major variables that have been identified to measure projects performance. At the same time, some researchers also noted that there are other various key components such as design performance, safety and health, performance of environmental management, expectation or satisfaction of the end user, client's satisfaction, and commercial value that are used in project performance measurement. Those criteria include meeting the budget, schedule, quality of workmanship, stakeholders' satisfaction, safety and health, and transfer of technology. On the other hand, there are other criteria that have been suggested to be considered in a project. Moreover, these three major components are noted as “iron triangle” (see Figure 1) according to a researcher. ![]() ![]() Generally, it has been widely accepted that time, cost, and quality are the major concerned factors in the performance measurements of a project. ![]()
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